Frequently Asked Questions

 

 

How can I make a reservation with Blue Acez Car Rentals?

 

Reservations can be made in a number of ways.

You may use the Booking form service provided on this Web site,

or call us at 1-242-558-5646, 1-242-558-2356. You may also send a email by Contact Us at info[at]blueacez.com

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Can I cancel or change a reservation through your Web site?

 

Yes. You cancel reservations over the telephone or send email on-line.

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What types of vehicles can I rent?

 

We offer a wide variety of vehicles from compact cars to Sedans. You can view the various vehicle types on the website.

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Why can't I submit my reservation request?

 

Please check to make sure that you have filled in all the required fields on the form.

If you have filled in all the required fields and are still having trouble, please call us at 1-242-558-5646, 1-242-558-2356 and we will be happy to assist you.

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What if I encounter other difficulties using your Web site?

 

Please contact our customer care at 1-242-558-5646 or 1-242-558-2356 or fill in the Contact Form.

If you don't reach them immediately, expect a call back within a few minutes during business hours. Please explain the exact situation and circumstances you encountered when you experienced difficulty with the reservation process. Your efforts will assist our customer care staff in responding quickly to your request.

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How can I obtain a price estimate?

 

For an instant price estimate, call us at 1-242-558-5646, 1-242-558-2356

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Do you ever discount your rates?

 

If you rent weekly or lease monthly there are special incentives and we may be able to offer a discount. Please as or email us for specific availability and pricing questions

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Do your vehicles have GPS (Global Positioning System) navigation devices?

 

Yes, our vehicles are equipped with GPS navigation devices.

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Do you offer CD and DVD players?

 

Yes, we offer these luxury services but only in specific types of cars.

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What happens if I am involved in a traffic accident?

 

First of all stay calm and seek medical attention if needed. When you will have calmed down please contact us so we may handle all necessary arrangements in this situation.

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Is smoking permitted in the vehicles?

 

NO. We prefer no smoking in our vehicles, for the pleasure of all future renters. A cleaning charge will apply if our policy is violated.

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Why have I not had a reply to my email or reservation request?

 

If you have not heard from us within a few hours please follow-up with an email or fill in our contact form. Normally, the reply will be send to the client within the following 1-3 hours from the moment the request took place. If the client doesn't receive an answer, then the request didn't proceed or the offices of the company are closed.

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Can I select the colour of the Vehicle?

 

You may select a colour but the Company is not obliged to provide it, if it is not available. That's why the colour cannot be granted as a reason for cancellation.

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What happens if I lose my car key?

 

Contact us at 1-242-558-5646, 1-242-558-2356 immediately. In case of a key loss, it is fully paid by the renter.

With some types of rental there cannot be an immediate replacement of the key, or if necessary, the vehicle itself.

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Are there any extra amenities in the cars?

 

The company do have extra amenities with every rental call Blue Pack, please check website for details

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Can I tow with my car?

 

The insurance of our cars does not include under no circumstances the towing or the pushing of other vehicles. If such an action takes place, the insurance will no longer be valid and any damage occurring from towing or pushing is fully paid by the renter.

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What is the minimum rental duration?

 

The minimum rental duration is 24 hours for all types of cars.

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Can I pay with my credit card?

 

Our organization accepts cash and credit card payments Other ways such as Personal or Business Cheques or Money Transfer through a bank are not accepted.

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If I need a baby seat, will your company supply one for me?

 

Baby seats are available upon request (Sky Blue Pack) with extra charge.

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From where can I collect or deliver my car?

 

Your car can be delivered or collected from wherever your place employment (locals terms and conditions) or hotel / airport for tourist at the time of your preference, during company operations hours.

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Is my driving license valid for all types of cars?

 

To rent a car from Blue Acez the driver must be at least 25 years-old for all types of cars.

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Does your company organize private tours with private guide?

 

Arrangements can be made for private guide once the reservation has been made 48 hours in advance.

 

To Book By Phone or GET 24hrs. CUSTOMER ASSISTANCE Call Us at 1-(242) 558-5646 or 1-(242) 558-2356

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Blue Acez Car Rentals Ltd logos are service marks of Blue Acez. © Copyrights 2016